FAQ
Do You Have Questions? We Have Answers!
What is your return policy?
Complaints will be dealt with as quickly as possible and successful resolution of the same will be our prime objective. Any problems with an order, whether your (the client) mistake or ours must be brought to our attention within 48 hours of receipt of the order. There after charges will be made for any corrections. We will not be held responsible if you have another company make corrections. Charges will be made to corrections that are not our fault. All old covers will be removed and discarded unless the client advises that they are to be returned, this advice must be written into the work order. Leathers may include flaws which we are not responsible for and if we cannot cut around them you will be notified.
Do you offer customized products?
Absolutely! We work with local interior designers and are up to date with fashion trends whether it be your personal design or something you have seen that will like to replicate.
Can I (Client) provide my own Fabric?
When a client supplies their own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it. We will do our best to advice customers of the suitability of fabrics, supplied by us or not, however, we can only take responsibility for materials provided by us ONLY. Shortage of fabric supplied by client is their responsibility. Fabrics sent to us must have clients name clearly marked on the delivery not so we can ensure we have received the correct fabric.
How long will this take?
We endeavor to deliver items at the specified time provided that the materials needed to complete the work are available. We will do our best to keep the client informed of supply problems or other factors which can affect production time. Delays may also occur if for any reason the shop gets backed up with orders. We will make sure to give you an approximate estimate on dates of completion.
Any Additional charges?
Additional instructions must be confirmed in writting and a price agreed for additional work and materials before the work can proceed. Additional work which may not be apparent when the estimate was provided will be advised to client on discovery and a course of actionagreed. This includes frame or spring repairs hidden by upholstery.
Pick up and Delivery charges are extra.
What forms of payment do you accept?
We accept Credit cards, debit cards, checks, cash and over the phone payments with credit/debit information. NOTE: A minimum $50-$100 dollar non-refundable payment is required for us to accept an order. Remaining balance will be due in full upon pick up or delivery. Making this non-refundable payment is an acceptance of our policies and down payment to order fabric.